Manual Total Quality Management and Operational Excellence: Text with Cases

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Total Quality Management: Text With Cases by John S. Oakland

Welcome to London South Bank University's online reading list system. To find and access your reading lists: Search using the module title or code. Browse the schools, courses and modules, and follow the links. Click on items in the list to check their availability in the Library or to view the full text online.

Sign in with your LSBU username and password to add personal study notes to items in your list If a reading list is not available for your module, search for it in the VLE Moodle , or ask your module co-ordinator or tutor. More lists will be added over the coming months. Further information for staff Short video tutorials for staff. The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy.

Incorporating the frameworks that succeeded it, the revised model redefines Quality by:.

16 editions of this work

Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage.

Total Quality Management and Operational Excellence: Text with Cases Fourth Edition is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

The 4th Edition of Total Quality Management and Operational Excellence by John Oakland should be an important part of a managers' toolkit to deliver Quality by understanding the customer needs and to help us satisfy those needs. This book is well written in a clear and simple language, embracing and explaining all of the sometimes competing tools and techniques. The big TQM picture is painted vividly for all to enjoy; novices and champions alike.

John Oakland has the ability to demystify TQM in a clear and concise way, the case studies offer excellent learning examples for the translation of theory into practice. In his second edition he expanded that understanding at a time when it was greatly needed. In this fourth edition he brings it up to date, adding Lean and Six Sigma as well as expanding content.

Quality without a system supporting its methods and tools has little chance of providing great value. John's work on TQM is the closest thing to a complete approach to quality and has been very helpful in my own work. The writing style doesn't just say "what" it also has a good balance of "how.


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The case studies demonstrate the importance of quality in improving products and services. With up-to-date and varied case studies and real-life scenarios bringing the theory to life it's both a handbook and a textbook. The author's compelling, no nonsense approach to the subject is refreshing, and he combines this with clear and simple guidance reinforced by real business examples. This book does what it says on the tin! This book integrates the perspectives brought by ISO norms of management, the combination of which can structure efficently the Total Quality approach within economical organisms.

He takes a subject frequently not well understood and makes it interesting, uncomplicated and relevant.

Total Quality Management and Operational Excellence

The quality landscape is littered with jargon and acronyms but Oakland's narrative accommodates and makes sense of it all. This has to be a seminal text not just for those aspiring to the quality profession but, or even especially for those who consider themselves experts. The case studies section is particularly useful.

Total Quality Management and Operational Excellence is a "must read" text for any student or business professional that questions how the management of quality has developed into the new century and what it means in the context of their business or studies. It bristles with practical advice that is presented in that no nonsense style of John Oakland. The basic premise is that every business should look to satisfy their customers' needs through a holistic approach to delivering those needs in a repeatable way. Written with students and practitioners in mind John Oakland brings quality concepts alive in his own inimitable style with unparalleled case studies - a must read!

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By continuing to browse the site you accept our Cookie Policy, you can change your settings at any time. Oakland author Sign in to write a review. We can order this Usually dispatched within 1 week. Quantity Add to basket. This item has been added to your basket View basket Checkout. View other formats and editions. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage.

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